Support / Help



Shipping & Delivery

For physical media purchases (paper books, CDs and DVDs) you will be automatically redirected to a local distributor website which will deliver the physical product to your address. Please confirm the Shipping & Delivery Terms and Conditions with those distributors.

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details.

When you place an order for a physical item (e.g. paper book, CD/DVD) with one of our distributors it will be shipped to you by courier or post. As part of the transaction, a shipment tracking number will be provided. You can use this tracking number to check your order status on the courier's website or via phone hotline.


Privacy & Security respects your concerns about Privacy. We promise to keep your name, address, credit card details and any other information you give us completely secure. We promise not to pass on your e-mail address, home address or any other details to any party.


More detailed information will be published soon.

Returns & Replacements
For any complaints please contact our support team.


Items can be ordered from on your computer's web browser or from our Mobile app on your compatible mobile device.
For other items you will be re-directed to a third-party seller.


Payment & Pricing 
There are various payment options. You can pay by credit card or using PayPal.
The pricing in the international store is done in US $.
Credit Cards
Troubleshooting credit card payment errors
If your card is new or recently reissued, make sure it has been activated.
Double check the card type (for example, American Express), the account number and expiration date.
Remove dashes or spaces from the account number.
If everything seems to be correct, call the card issuer's customer service telephone number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.
Account Verification

To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the telephone number on the back of your credit card to confirm.

Security Codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (MasterCard/Visa) of your card, in addition to the account number.

About Pricing, the ListPrice

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice.

The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

Viewing Orders
To view your order go to "My Account", log in and click on  "My Orders"
To view any downloadable items you have ordered, please click on "My Downloadable Products".

Managing Your Account
You can manage your account, update account information like shipping or billing address or reset your password, etc. by clicking on 'My Account', Logging In and proceed.

For any further questions, please contact our support team.